Terms & Conditions — Section 1
Introduction & Acceptance of Terms
Welcome to FruitAM.
These Terms & Conditions (“Terms”) govern the access, usage, subscriptions, delivery operations, platform interactions, customer services, operational systems, and related services provided by FruitAM.
By accessing, browsing, registering, subscribing to, or using FruitAM services in any manner, customers acknowledge that they have read, understood, and agreed to comply with these Terms & Conditions, along with all related operational policies, privacy policies, refund policies, cancellation policies, delivery policies, and applicable platform rules.
These Terms apply to:
* Website visitors
* Registered customers
* Subscription holders
* Delivery recipients
* Platform users
* Operational users
* Authorized representatives interacting with FruitAM systems
FruitAM operates as a subscription-based fruit delivery platform that may provide:
* Scheduled fruit delivery services
* Subscription management systems
* Delivery coordination
* Operational customer support
* Payment processing workflows
* Delivery routing systems
* Platform communication services
* Customer account management functionality
FruitAM reserves the right to:
* Modify platform functionality
* Update operational workflows
* Change subscription structures
* Revise delivery procedures
* Improve infrastructure systems
* Implement security protections
* Restrict misuse of services
* Suspend suspicious activities
* Enforce operational policies
Customers acknowledge that use of FruitAM services is voluntary and subject to compliance with these Terms and all applicable laws within India.
Customers further acknowledge that certain services may depend on:
* Delivery availability
* Operational capacity
* Geographic serviceability
* Infrastructure availability
* Payment verification
* Operational schedules
* Technical platform functionality
FruitAM reserves the right to deny, suspend, restrict, or terminate access to services where:
* Fraudulent activity is suspected
* Operational misuse occurs
* Platform abuse is detected
* False information is provided
* Payment irregularities occur
* Security risks are identified
* Delivery operations become unsafe or impractical
* Applicable laws require restriction
Customers agree that FruitAM may maintain operational records, delivery logs, payment references, communication histories, technical activity records, and account-related information necessary for lawful business operations, platform security, operational continuity, and compliance obligations.
These Terms shall apply to all future updates, platform modifications, subscription changes, operational improvements, infrastructure upgrades, and service expansions unless otherwise explicitly stated by FruitAM.
Customers who do not agree with these Terms should discontinue use of FruitAM services immediately.
Continued access or use of FruitAM services after updates or modifications to these Terms may constitute acceptance of revised Terms & Conditions where legally applicable.
FruitAM reserves the right to interpret, enforce, investigate, and administer these Terms in a commercially reasonable manner necessary to maintain secure, lawful, and operationally reliable platform services.
Terms & Conditions — Section 2
Eligibility, Registration & Customer Accounts
Customers using FruitAM services represent and confirm that they are legally capable of entering into valid agreements under applicable Indian laws and are authorized to use the platform, subscription services, delivery systems, and payment methods associated with their accounts.
FruitAM services are intended for lawful personal, household, family, or authorized business-related use only.
By creating an account or subscribing to FruitAM services, customers agree to provide information that is:
* Accurate
* Current
* Complete
* Lawfully owned
* Properly authorized
* Not misleading or fraudulent
Customers may be required to provide operational information including:
* Full name
* Mobile number
* Delivery address
* Geographic location details
* Payment-related information
* Subscription preferences
* Delivery timing preferences
* Communication details
FruitAM reserves the right to request additional verification where necessary for:
* Fraud prevention
* Identity verification
* Delivery coordination
* Payment authentication
* Operational security
* Account recovery
* Suspicious activity investigations
Customers are responsible for maintaining the confidentiality and security of:
* OTP verification codes
* Login credentials
* Device access
* Account sessions
* Authorized payment methods
* Communication channels linked to their account
Customers must not:
* Create fake accounts
* Use another person’s identity
* Submit unauthorized delivery addresses
* Share OTPs with unauthorized individuals
* Attempt to bypass operational systems
* Manipulate subscription workflows
* Abuse referral or promotional systems
* Access accounts belonging to others
* Use automated systems to interfere with platform functionality
FruitAM reserves the right to suspend, restrict, verify, or terminate accounts where:
* Fraudulent activity is suspected
* Multiple fake accounts are detected
* Payment abuse occurs
* Security risks are identified
* Platform misuse is observed
* Operational threats arise
* False information is submitted
* Delivery abuse is detected
Customers are responsible for ensuring that contact information linked to their accounts remains updated and operational.
FruitAM may use customer contact information to send:
* Delivery updates
* Subscription notifications
* Payment confirmations
* OTP verification messages
* Operational alerts
* Security notices
* Service-related communications
Customers acknowledge that failure to maintain updated account information may impact:
* Delivery accuracy
* Subscription continuity
* Payment verification
* Customer support assistance
* Operational coordination
FruitAM may maintain operational records relating to account registration, authentication history, platform activity, subscription usage, and security monitoring for lawful operational, compliance, fraud prevention, and infrastructure protection purposes.
Customers may not transfer, sell, sublicense, or commercially exploit FruitAM accounts or platform access without explicit written authorization from FruitAM.
FruitAM reserves the right to investigate suspicious registration activity, account misuse, operational abuse, or fraudulent platform interactions using internal operational monitoring systems and commercially reasonable verification procedures.
Customers acknowledge that access to certain platform functionality may depend on:
* Geographic service availability
* Operational capacity
* Technical infrastructure availability
* Delivery feasibility
* Payment verification
* Compliance with platform policies
FruitAM continuously reviews account security systems, registration workflows, operational safeguards, and authentication procedures to maintain secure and reliable platform operations.
Terms & Conditions — Section 3
Subscription Plans, Delivery Scheduling & Service Operations
FruitAM operates as a subscription-based fruit delivery platform that provides scheduled delivery services based on customer-selected plans, operational availability, delivery schedules, and serviceable locations.
Customers may subscribe to different delivery plans, packages, delivery frequencies, or operational service options made available by FruitAM from time to time.
Subscription plans may include:
* Weekly delivery plans
* Alternate-day delivery plans
* Monthly delivery plans
* Trial plans
* Promotional subscription packages
* Limited operational offers
* Customized service arrangements where available
FruitAM reserves the right to:
* Modify subscription structures
* Revise pricing
* Change operational schedules
* Update delivery frequencies
* Adjust available plans
* Introduce or discontinue offers
* Improve operational workflows
* Limit service availability in certain regions
Customers acknowledge that subscription services depend on operational feasibility and serviceability.
Delivery availability may vary based on:
* Geographic location
* Outlet operational capacity
* Delivery routing feasibility
* Weather conditions
* Public holidays
* Security restrictions
* Technical infrastructure
* Inventory availability
* Operational limitations
FruitAM may offer delivery timing options including:
* Morning deliveries
* Evening deliveries
* Priority delivery preferences
* Operational routing windows
* Delivery slot preferences
Delivery timing selections represent operational preferences and may not constitute guaranteed exact delivery times unless explicitly confirmed by FruitAM.
Customers acknowledge that operational delivery timing may vary due to:
* Traffic conditions
* Weather disruptions
* Route optimization
* Delivery load
* Infrastructure issues
* Operational emergencies
* Security-related restrictions
FruitAM reserves the right to optimize delivery routes, operational sequencing, and delivery assignments to improve efficiency and operational reliability.
Customers are responsible for ensuring that:
* Delivery addresses are accurate
* Delivery locations are accessible
* Contact numbers remain reachable
* Authorized recipients are available where necessary
* Delivery instructions are properly communicated
FruitAM may temporarily suspend deliveries where:
* Addresses are unreachable
* Unsafe delivery conditions exist
* Repeated delivery failures occur
* Fraudulent activity is suspected
* Operational restrictions apply
* Customer accounts are under review
Customers may request:
* Delivery pauses
* Delivery schedule modifications
* Subscription updates
* Delivery preference changes
* Temporary operational adjustments
Such requests may be subject to operational review, processing timelines, and infrastructure limitations.
FruitAM may maintain delivery records, operational routing information, subscription histories, customer communication logs, and delivery activity records for operational coordination, fraud prevention, customer support, compliance, and infrastructure optimization purposes.
FruitAM reserves the right to substitute certain fruit items or delivery contents where necessary due to:
* Seasonal availability
* Supply chain disruptions
* Quality control requirements
* Inventory shortages
* Operational constraints
* Product freshness standards
FruitAM attempts to maintain commercially reasonable quality standards for delivered products; however, natural variations in fruit appearance, size, ripeness, color, texture, and seasonal characteristics may occur.
Customers acknowledge that FruitAM operates through a combination of operational systems, outlet coordination, delivery personnel, and infrastructure technologies that may occasionally experience delays, interruptions, or operational limitations.
FruitAM continuously reviews delivery workflows, subscription systems, operational procedures, routing logic, and infrastructure performance to improve delivery reliability, customer experience, and operational efficiency.
Terms & Conditions — Section 4
Pricing, Payments & Billing Terms
FruitAM subscription services may require customers to make payments for selected plans, delivery packages, operational services, or related subscription features.
By subscribing to FruitAM services, customers agree to pay all applicable charges associated with their selected subscription plans, operational services, delivery arrangements, taxes, and authorized platform fees.
Subscription pricing may vary based on:
* Selected plan type
* Delivery frequency
* Service region
* Operational costs
* Promotional offers
* Seasonal availability
* Customized service arrangements
* Applicable taxes and regulatory charges
FruitAM reserves the right to:
* Modify pricing structures
* Update operational charges
* Introduce new service fees
* Revise subscription rates
* Adjust promotional pricing
* Change billing structures
* Update tax calculations
* Modify payment workflows
Pricing changes may become effective immediately for new customers and may apply to existing subscriptions after reasonable operational notice where commercially practical.
Customers acknowledge that subscription pricing may include:
* Product costs
* Delivery operational charges
* Platform operational costs
* Applicable taxes
* Payment processing fees where applicable
* Service-related operational expenses
FruitAM may support multiple payment methods including:
* UPI payments
* Cash payments
* Online payment gateways
* Digital wallets
* Bank-linked payment systems
* Other authorized payment methods supported by the platform
Customers represent and confirm that all payment methods used on the platform are lawfully owned, properly authorized, and valid for use.
FruitAM does not directly store highly sensitive banking credentials including:
* UPI PINs
* Full card CVV details
* Banking passwords
* Net banking authentication credentials
Payment processing may involve authorized third-party payment providers operating under their own compliance and security frameworks.
Customers authorize FruitAM and associated payment providers to process transactions necessary for:
* Subscription activation
* Payment verification
* Delivery service continuation
* Billing reconciliation
* Fraud prevention
* Refund processing where applicable
FruitAM reserves the right to:
* Verify payment authenticity
* Delay suspicious transactions
* Restrict high-risk activities
* Reject unauthorized payment methods
* Suspend subscriptions for failed payments
* Investigate fraudulent transactions
Customers acknowledge that failed payments, insufficient balances, banking restrictions, payment gateway failures, or authorization issues may impact subscription continuity and delivery scheduling.
FruitAM may temporarily suspend deliveries where:
* Payments remain pending
* Payment verification fails
* Fraud risks are detected
* Billing disputes remain unresolved
* Operational payment issues occur
Operational records relating to billing, payments, subscription charges, transaction references, refunds, and reconciliation activities may be retained for:
* Financial compliance
* Tax obligations
* Fraud prevention
* Operational auditing
* Legal requirements
* Dispute resolution
* Infrastructure monitoring
Customers are responsible for reviewing:
* Payment confirmations
* Subscription charges
* Billing notifications
* Transaction records
* Operational communications
FruitAM reserves the right to correct pricing errors, technical billing mistakes, calculation inaccuracies, or operational payment discrepancies where reasonably necessary.
Unauthorized chargebacks, fraudulent payment reversals, abusive refund practices, or payment manipulation attempts may result in:
* Account restrictions
* Delivery suspension
* Operational investigations
* Permanent account termination
* Legal action where applicable
FruitAM continuously reviews billing systems, payment workflows, fraud prevention procedures, operational reconciliation systems, and transaction security measures to maintain secure and reliable payment operations.
Terms & Conditions — Section 5
Delivery Operations, Customer Responsibilities & Failed Deliveries
FruitAM operates scheduled delivery services through authorized operational systems, delivery personnel, routing workflows, and outlet coordination processes designed to provide reliable subscription-based fruit deliveries.
Customers acknowledge that successful deliveries depend on accurate operational coordination between customers, delivery personnel, routing systems, and platform infrastructure.
Customers are responsible for ensuring that:
* Delivery addresses are accurate
* Delivery locations are safely accessible
* Contact numbers remain active and reachable
* Building access information is properly provided
* Delivery instructions are accurate
* Authorized recipients are available where necessary
* Operational communication remains possible during delivery attempts
FruitAM delivery personnel and operational teams may rely on:
* GPS routing systems
* Delivery coordinates
* Address information
* Operational route sequencing
* Customer-provided delivery instructions
* Contact-based verification procedures
Customers acknowledge that inaccurate delivery information may result in:
* Delivery delays
* Failed delivery attempts
* Rescheduling requirements
* Operational disruptions
* Additional verification procedures
* Temporary delivery suspension
FruitAM reserves the right to mark deliveries as failed, missed, delayed, or operationally incomplete where:
* Customers are unreachable
* Delivery locations are inaccessible
* Unsafe delivery conditions exist
* Incorrect address information is provided
* Entry restrictions prevent access
* Security concerns arise
* Fraudulent activity is suspected
* Operational emergencies occur
FruitAM may attempt commercially reasonable efforts to contact customers during delivery operations using available operational communication methods.
Customers acknowledge that repeated failed delivery attempts may result in:
* Delivery rescheduling
* Operational delays
* Subscription interruptions
* Temporary service restrictions
* Additional operational review procedures
FruitAM reserves the right to optimize delivery routes, sequencing logic, and operational scheduling to improve:
* Delivery efficiency
* Infrastructure performance
* Route optimization
* Operational scalability
* Delivery consistency
* Resource allocation
Customers acknowledge that delivery estimates, operational timings, and scheduling windows are approximate and may vary due to:
* Traffic conditions
* Weather disruptions
* Public holidays
* Operational demand
* Route adjustments
* Infrastructure issues
* Security restrictions
* Delivery load balancing
* Technical system limitations
FruitAM does not guarantee exact minute-specific delivery times unless explicitly confirmed through authorized operational arrangements.
Customers are responsible for ensuring safe delivery environments for delivery personnel and operational staff.
FruitAM reserves the right to suspend or refuse deliveries where:
* Unsafe conditions exist
* Harassment or abuse occurs
* Security risks are identified
* Operational threats arise
* Fraudulent activity is suspected
* Unauthorized behavior affects delivery operations
Customers may not:
* Misuse delivery personnel
* Provide intentionally false delivery information
* Abuse operational support teams
* Manipulate delivery workflows fraudulently
* Request unlawful operational activities
* Interfere with delivery infrastructure or operational systems
FruitAM may maintain operational delivery records including:
* Delivery timestamps
* Routing information
* Delivery status logs
* Failed delivery records
* Communication attempts
* GPS coordination data
* Operational activity logs
Such information may be used for:
* Operational coordination
* Fraud prevention
* Delivery optimization
* Customer support
* Security monitoring
* Dispute resolution
* Infrastructure analysis
FruitAM reserves the right to carry forward, reschedule, pause, delay, or operationally adjust deliveries where necessary for lawful and commercially reasonable operational purposes.
FruitAM continuously reviews delivery systems, routing workflows, operational safeguards, customer coordination procedures, and infrastructure performance to improve delivery reliability, operational efficiency, and customer experience.
Terms & Conditions — Section 6
Product Availability, Quality Standards & Substitutions
FruitAM attempts to provide fresh, quality-controlled fruit products through operational sourcing, inventory management, delivery coordination, and outlet-level fulfillment processes.
Customers acknowledge that fruit products are natural agricultural goods and may vary in:
* Size
* Color
* Shape
* Texture
* Ripeness
* Sweetness
* Seasonal appearance
* Shelf life
* Weight
* External characteristics
Natural variations in fruit appearance or seasonal quality do not automatically constitute product defects or operational failures.
FruitAM attempts commercially reasonable efforts to maintain quality standards relating to:
* Freshness
* Hygiene
* Packaging
* Handling
* Operational storage
* Delivery coordination
* Product sourcing
FruitAM reserves the right to source products from different suppliers, operational partners, agricultural vendors, or regional inventory channels depending on:
* Seasonal availability
* Supply chain conditions
* Operational requirements
* Product quality
* Delivery feasibility
* Inventory stability
* Market availability
Customers acknowledge that certain fruits or items may become temporarily unavailable due to:
* Seasonal shortages
* Agricultural disruptions
* Weather conditions
* Supply chain interruptions
* Vendor limitations
* Transportation delays
* Quality control rejections
* Regional inventory shortages
In such situations, FruitAM reserves the right to:
* Substitute equivalent fruit items
* Modify delivery contents
* Adjust box composition
* Replace unavailable products
* Delay certain deliveries where operationally necessary
Fruit substitutions may be made based on:
* Availability
* Freshness standards
* Nutritional similarity
* Operational practicality
* Inventory management requirements
FruitAM does not guarantee permanent availability of specific fruit varieties, seasonal products, imported items, promotional inventory, or limited-supply products.
Customers acknowledge that fruit freshness and quality may also depend on:
* Customer storage practices
* Weather conditions
* Delivery timing
* Handling after delivery
* Consumption timelines
FruitAM is not responsible for product deterioration caused after successful delivery due to:
* Improper storage
* Delayed consumption
* Environmental exposure
* Refrigeration failures
* Customer mishandling
* Extended outdoor exposure after delivery
Customers should inspect delivered products within a commercially reasonable timeframe and report significant quality concerns through authorized operational channels.
FruitAM reserves the right to investigate complaints relating to:
* Product freshness
* Delivery handling
* Packaging concerns
* Damaged products
* Operational quality issues
* Fraudulent replacement claims
Customers may be required to provide reasonable supporting evidence for quality-related claims including:
* Delivery details
* Product photographs
* Order references
* Operational descriptions
FruitAM reserves the right to reject abusive, fraudulent, repetitive, or unsupported quality complaints where operational misuse is suspected.
FruitAM continuously reviews sourcing procedures, inventory workflows, handling practices, operational quality controls, and delivery systems to improve customer satisfaction, operational reliability, and product consistency.
Terms & Conditions — Section 7
Refunds, Credits & Billing Adjustments
FruitAM may offer refunds, credits, replacements, or billing adjustments only in limited situations determined through operational review and platform policies.
Refunds are not automatically guaranteed for all complaints, delays, missed deliveries, preference mismatches, or operational issues.
Refund eligibility may depend on factors including:
* Verified delivery failure
* Product quality issues
* Duplicate billing
* Unauthorized transactions
* Operational errors
* Subscription cancellation timing
* Fraud review outcomes
Refunds or adjustments may be denied where:
* Incorrect delivery information was provided
* Customers were unreachable
* Products were accepted successfully
* Complaints are unsupported
* Fraudulent activity is suspected
* Abuse of refund policies is detected
FruitAM reserves the right to:
* Investigate refund requests
* Request supporting evidence
* Issue partial credits instead of cash refunds
* Adjust operational balances
* Reject abusive refund claims
* Delay refunds during investigations
Approved refunds may be processed through:
* Original payment methods
* Operational wallet credits
* Subscription adjustments
* Future delivery credits
Processing timelines may vary depending on:
* Payment providers
* Banking systems
* Verification procedures
* Operational review requirements
* Financial reconciliation timelines
FruitAM may maintain records relating to:
* Refund requests
* Billing adjustments
* Operational disputes
* Transaction reversals
* Payment investigations
* Financial reconciliation activities
Customers acknowledge that certain charges may remain non-refundable including:
* Successfully completed deliveries
* Consumed products
* Operational handling costs
* Platform misuse-related losses
* Fraud-related restrictions
FruitAM continuously reviews refund workflows, operational billing systems, fraud prevention controls, and financial reconciliation procedures to maintain fair and commercially reasonable payment operations.
Terms & Conditions — Section 8
Cancellations, Pauses & Subscription Modifications
Customers may request subscription cancellations, temporary delivery pauses, delivery schedule changes, or operational modifications through authorized FruitAM support or platform workflows. All such requests are subject to operational review, delivery coordination timelines, active billing status, and infrastructure limitations.
FruitAM may require advance notice before processing certain operational changes in order to prevent delivery disruptions, routing conflicts, inventory wastage, or billing inconsistencies. Requests submitted after operational cut-off timelines may become effective only for future delivery cycles.
Temporary pauses may be approved for situations such as travel, medical reasons, personal scheduling conflicts, operational accessibility issues, or customer-requested interruptions. During paused periods, deliveries may be suspended without permanently terminating the customer account or subscription relationship.
FruitAM reserves the right to deny or delay pause, cancellation, or modification requests where operational obligations, pending payments, fraud investigations, abusive activity, or unresolved disputes exist.
Customers acknowledge that cancellation requests may not automatically reverse deliveries that have already been processed, packed, routed, dispatched, or operationally scheduled before the cancellation request was received.
Operational records relating to subscription pauses, cancellation history, schedule changes, delivery interruptions, account modifications, and customer requests may be retained for lawful business, operational coordination, fraud prevention, compliance, and dispute resolution purposes.
FruitAM may also suspend subscriptions temporarily where payment failures, repeated delivery issues, operational misuse, suspicious activity, infrastructure limitations, or policy violations are identified.
The platform continuously reviews operational subscription workflows, pause systems, cancellation procedures, and scheduling infrastructure to improve delivery coordination, customer flexibility, and operational reliability.
Terms & Conditions — Section 9
Platform Usage Rules & Prohibited Activities
Customers agree to use FruitAM services lawfully, responsibly, and in a manner that does not interfere with platform operations, delivery systems, infrastructure stability, operational staff, or other customers.
FruitAM strictly prohibits activities involving fraud, abuse, unauthorized access, operational manipulation, payment misuse, fake account creation, delivery exploitation, or attempts to disrupt platform functionality.
Customers may not attempt to reverse engineer, damage, overload, interfere with, or exploit FruitAM systems, APIs, infrastructure, routing systems, subscription workflows, authentication systems, or operational tools.
The platform may not be used for unlawful activities, abusive conduct, harassment of operational staff, fraudulent payment behavior, identity misuse, or unauthorized commercial exploitation.
FruitAM reserves the right to investigate suspicious operational behavior including unusual account activity, repeated failed payments, abuse of refunds, automated misuse attempts, suspicious delivery manipulation, or infrastructure attacks.
Accounts may be temporarily restricted, suspended, or permanently terminated where FruitAM reasonably believes that platform misuse, operational abuse, fraud, security threats, or violations of these Terms have occurred.
FruitAM may preserve operational records, account activity logs, delivery histories, communication records, payment references, infrastructure monitoring data, and technical evidence for security investigations, fraud prevention, operational auditing, legal compliance, or dispute resolution purposes.
Customers acknowledge that operational systems may include automated fraud detection, routing intelligence, security monitoring systems, and infrastructure protection mechanisms designed to maintain lawful and secure platform operations.
FruitAM reserves the right to cooperate with law enforcement authorities, legal agencies, infrastructure providers, payment processors, or regulatory bodies where necessary to investigate unlawful activities, security threats, financial fraud, or operational misuse.
The platform continuously improves operational safeguards, fraud prevention systems, security protections, infrastructure controls, and monitoring procedures to maintain stable, secure, and commercially reliable service operations.
Terms & Conditions — Section 10
Intellectual Property & Platform Ownership
All platform content, operational systems, software infrastructure, branding elements, delivery coordination systems, subscription workflows, interface designs, graphics, text content, logos, operational methodologies, and technical systems associated with FruitAM remain the exclusive property of FruitAM or its authorized licensors unless otherwise stated.
Customers are granted a limited, non-transferable, revocable, and non-exclusive right to access and use FruitAM services solely for lawful personal or authorized operational purposes in accordance with these Terms.
Customers may not copy, reproduce, modify, distribute, reverse engineer, republish, commercially exploit, scrape, automate, mirror, or unlawfully use any portion of the FruitAM platform, infrastructure, branding, operational systems, or proprietary workflows without prior written authorization from FruitAM.
FruitAM reserves all rights relating to its platform architecture, operational processes, subscription systems, routing technologies, customer workflows, automation systems, infrastructure designs, and commercial operations.
Unauthorized use of FruitAM intellectual property, operational systems, brand assets, technical infrastructure, platform content, or proprietary operational methods may result in account restrictions, legal action, operational enforcement measures, or infrastructure access termination.
Customers acknowledge that certain third-party trademarks, payment systems, cloud infrastructure services, operational integrations, or external technologies appearing on the platform may remain the property of their respective owners and may be subject to separate legal protections and usage conditions.
FruitAM may use customer feedback, suggestions, operational recommendations, or platform improvement ideas without obligation to provide compensation, ownership rights, or commercial attribution to customers unless otherwise explicitly agreed in writing.
The platform continuously improves its operational technologies, interface systems, automation workflows, infrastructure architecture, and delivery management systems in order to strengthen customer experience, operational reliability, scalability, and platform security.
Terms & Conditions — Section 11
Service Availability, Technical Interruptions & Operational Maintenance
FruitAM attempts to maintain stable, secure, and commercially reasonable platform availability for subscription management, delivery coordination, operational communications, payment workflows, and customer services. However, customers acknowledge that uninterrupted access to internet-based platforms cannot be guaranteed at all times.
Platform functionality may occasionally be affected by infrastructure upgrades, operational maintenance, cloud provider issues, internet outages, cybersecurity incidents, payment gateway failures, technical bugs, regional disruptions, or unforeseen operational limitations.
FruitAM reserves the right to temporarily suspend, restrict, modify, or interrupt certain platform functionality where necessary for operational maintenance, infrastructure improvements, security protection, fraud prevention, system optimization, or emergency technical recovery procedures.
Customers acknowledge that operational interruptions may affect services including delivery scheduling, payment confirmations, account access, subscription updates, customer support response times, routing systems, or notification delivery.
FruitAM does not guarantee uninterrupted real-time synchronization of operational data, delivery tracking systems, customer dashboards, or automated platform notifications during infrastructure disruptions or high operational load periods.
The platform may periodically perform planned maintenance activities intended to improve:
* Infrastructure reliability
* Platform performance
* Security protections
* Delivery coordination systems
* Operational scalability
* Fraud prevention mechanisms
* Technical stability
FruitAM reserves the right to prioritize operational security, infrastructure integrity, customer protection, and lawful compliance over uninterrupted service availability where necessary.
Customers acknowledge that third-party dependencies including cloud infrastructure providers, payment processors, internet service providers, mapping systems, communication networks, or external APIs may occasionally impact operational performance beyond FruitAM’s direct control.
FruitAM continuously reviews infrastructure resilience, operational monitoring systems, platform recovery procedures, security safeguards, and technical maintenance workflows to improve long-term operational stability and service reliability.
Terms & Conditions — Section 12
Limitation of Liability & Customer Acknowledgements
FruitAM operates as a technology-enabled subscription and delivery coordination platform and attempts to provide commercially reasonable service reliability, operational continuity, infrastructure security, and customer support. However, customers acknowledge that certain operational risks, technical interruptions, and external dependencies are inherent in internet-based and delivery-related services.
To the maximum extent permitted under applicable Indian laws, FruitAM shall not be held liable for indirect, incidental, consequential, special, punitive, or operational damages arising from platform usage, delivery interruptions, subscription issues, infrastructure failures, payment disruptions, technical outages, customer negligence, or third-party operational dependencies.
Customers acknowledge that FruitAM services may occasionally be impacted by factors beyond reasonable operational control including traffic conditions, weather disruptions, internet failures, cloud infrastructure issues, payment gateway outages, cybersecurity incidents, supply chain interruptions, regional restrictions, or technical maintenance procedures.
FruitAM does not guarantee uninterrupted platform access, exact delivery timing precision, permanent product availability, error-free technical operation, or complete immunity from cybersecurity threats or operational disruptions.
Customers are responsible for ensuring proper use of the platform, protecting account credentials, maintaining reachable contact information, securing personal devices, and cooperating reasonably with delivery coordination and operational verification procedures.
FruitAM shall not be responsible for losses or operational issues resulting from inaccurate customer information, inaccessible delivery locations, OTP sharing, fraudulent third-party activities, device compromise, customer misuse, or unauthorized account access caused by customer negligence.
Where legally permitted, FruitAM’s aggregate liability relating to any operational dispute, claim, platform issue, subscription concern, or customer grievance shall not exceed the total amount actually paid by the customer to FruitAM for the affected subscription period directly related to the dispute.
Customers acknowledge that fruit products are natural goods subject to seasonal variation, supply limitations, quality fluctuations, and agricultural dependencies that may occasionally affect operational consistency or product availability.
FruitAM reserves the right to investigate suspicious claims, operational misuse, fraudulent refund requests, abusive customer behavior, infrastructure threats, or policy violations using commercially reasonable operational review procedures.
The platform continuously improves infrastructure protections, fraud prevention systems, operational safeguards, technical recovery procedures, and customer support workflows in order to maintain secure and commercially reliable service operations.
Terms & Conditions — Section 13
Indemnification & Customer Responsibility
Customers agree to defend, indemnify, and hold harmless FruitAM, its operational teams, outlets, delivery personnel, infrastructure providers, technical partners, employees, contractors, and authorized representatives from and against claims, liabilities, damages, operational losses, disputes, penalties, legal expenses, or costs arising from customer misuse of the platform or violations of these Terms.
This includes situations involving fraudulent activity, unauthorized payment usage, abusive conduct, false information submissions, unlawful operational behavior, misuse of delivery services, platform interference, intellectual property violations, or actions that negatively impact FruitAM operations, infrastructure, personnel, or other customers.
Customers acknowledge responsibility for all activities conducted through their accounts, devices, payment methods, authentication sessions, or authorized contact channels unless promptly reported as unauthorized through official FruitAM support channels.
FruitAM reserves the right to investigate suspicious operational activity, security incidents, fraudulent conduct, abusive refund behavior, unauthorized account access, or policy violations using commercially reasonable operational review procedures and infrastructure monitoring systems.
Where operational misuse, fraud, legal violations, or customer negligence result in losses, delivery disruptions, financial exposure, reputational harm, infrastructure damage, or regulatory consequences affecting FruitAM, the platform reserves the right to pursue lawful recovery, operational enforcement, account restrictions, or legal remedies where permitted under applicable laws.
Customers agree to cooperate reasonably with operational investigations, verification procedures, fraud prevention reviews, dispute handling processes, and lawful compliance obligations where necessary for platform security or operational integrity.
FruitAM may preserve operational logs, delivery records, technical monitoring data, account histories, communication records, billing references, and infrastructure activity evidence for fraud investigations, legal defense, operational auditing, regulatory compliance, and dispute resolution purposes.
Nothing within these Terms limits FruitAM’s right to protect platform infrastructure, operational systems, commercial operations, customer safety, intellectual property, or lawful business interests through commercially reasonable operational or legal actions.
FruitAM continuously improves fraud prevention systems, infrastructure monitoring procedures, operational verification workflows, and platform security safeguards to maintain secure and commercially reliable service operations.
Terms & Conditions — Section 14
Privacy, Data Usage & Operational Monitoring
FruitAM may collect, process, store, use, and manage customer information in accordance with its Privacy Policy, operational requirements, platform functionality, lawful business practices, fraud prevention obligations, and infrastructure security procedures.
By using FruitAM services, customers acknowledge and consent to operational data processing necessary for subscription management, delivery coordination, customer support, payment verification, security monitoring, infrastructure optimization, and lawful operational compliance.
Operational information processed by FruitAM may include customer details, delivery records, subscription history, operational activity logs, payment references, technical diagnostics, communication history, device interaction information, and routing-related operational data.
FruitAM may use operational monitoring systems, analytics tools, fraud detection technologies, infrastructure logs, authentication tracking systems, and automated operational workflows to maintain platform stability, improve delivery coordination, protect customer accounts, and strengthen infrastructure security.
Customer information may be processed through authorized third-party systems including cloud infrastructure providers, payment processors, communication platforms, mapping services, analytics tools, and operational technology providers necessary for lawful platform operations.
FruitAM attempts commercially reasonable efforts to maintain customer privacy protections, operational access controls, infrastructure safeguards, authentication systems, and security procedures intended to reduce unauthorized access, misuse, operational abuse, or fraudulent activity.
Customers acknowledge that internet-based services, cloud infrastructure systems, and electronic communications may involve inherent technical risks that cannot be completely eliminated despite commercially reasonable security efforts.
FruitAM reserves the right to preserve operational records, platform activity logs, delivery histories, technical monitoring information, communication records, and infrastructure-related evidence for fraud prevention, security investigations, operational auditing, compliance obligations, dispute resolution, and lawful enforcement purposes.
Customers are responsible for maintaining the confidentiality of OTPs, authentication credentials, linked communication channels, and devices used to access FruitAM services. Unauthorized disclosure of account access information may compromise customer security and operational integrity.
FruitAM continuously reviews privacy safeguards, infrastructure protections, operational monitoring systems, fraud prevention mechanisms, and platform security procedures to maintain secure and commercially reliable service operations.
Terms & Conditions — Section 15
Termination, Suspension & Enforcement Rights
FruitAM reserves the right to suspend, restrict, investigate, limit, or permanently terminate customer accounts, subscriptions, platform access, operational privileges, or delivery services where necessary to protect platform integrity, infrastructure security, operational continuity, customer safety, or lawful business operations.
Account restrictions or service suspensions may occur where FruitAM reasonably believes that fraudulent activity, operational misuse, abusive conduct, payment irregularities, security threats, policy violations, or unlawful behavior has occurred or may occur.
FruitAM may suspend or terminate services without prior notice in situations involving:
* Suspected fraud
* Unauthorized payment activity
* Security risks
* Infrastructure attacks
* Repeated operational abuse
* Fake account creation
* Delivery manipulation
* Harassment of operational staff
* Illegal activities
* Threats to platform stability or customer safety
Customers acknowledge that FruitAM may use automated monitoring systems, operational review procedures, fraud detection technologies, infrastructure logs, payment verification systems, and security investigations to evaluate suspicious operational activity.
During investigations or enforcement actions, FruitAM may temporarily restrict:
* Account access
* Delivery scheduling
* Subscription modifications
* Payment processing
* Refund eligibility
* Operational communication features
Termination or suspension of services does not automatically eliminate outstanding customer obligations including pending payments, unresolved disputes, operational liabilities, or compliance-related responsibilities.
FruitAM reserves the right to preserve operational records, account histories, technical evidence, communication logs, payment references, delivery histories, and infrastructure monitoring data following suspension or termination for lawful business, security, fraud prevention, operational auditing, legal compliance, or dispute resolution purposes.
Customers may discontinue use of FruitAM services at any time subject to operational obligations, pending deliveries, billing responsibilities, cancellation procedures, and applicable platform policies.
FruitAM reserves the right to refuse future access to customers previously associated with fraudulent activity, operational abuse, infrastructure attacks, repeated policy violations, or unlawful conduct affecting platform operations.
The platform continuously improves enforcement systems, operational review procedures, fraud prevention mechanisms, infrastructure protections, and security monitoring workflows to maintain safe, secure, and commercially reliable service operations.
Terms & Conditions — Section 16
Governing Law, Dispute Resolution & Jurisdiction
These Terms & Conditions, along with all operational policies, subscription arrangements, delivery services, payment procedures, platform usage rules, and related FruitAM operations, shall be governed and interpreted in accordance with the applicable laws of India.
Customers acknowledge that FruitAM operates subject to Indian legal and regulatory frameworks relating to digital platforms, subscription services, electronic transactions, consumer protection obligations, operational compliance, payment systems, and lawful business conduct.
FruitAM reserves the right to comply with lawful governmental requests, court orders, regulatory directives, law enforcement investigations, compliance obligations, taxation requirements, cybersecurity regulations, and financial reporting responsibilities where applicable.
In the event of operational disputes, subscription disagreements, payment-related concerns, service complaints, or platform-related claims, customers are encouraged to first contact FruitAM through authorized support or grievance channels in an effort to resolve issues through commercially reasonable internal review procedures before initiating formal legal proceedings where appropriate.
FruitAM may investigate disputes using operational records, delivery histories, platform activity logs, communication records, payment references, infrastructure monitoring information, routing data, authentication histories, and other operational evidence reasonably necessary for lawful dispute resolution or operational review.
Customers acknowledge that certain operational investigations, fraud reviews, payment disputes, infrastructure incidents, or security-related matters may require additional verification procedures and review timelines before final resolution can be determined.
To the maximum extent permitted under applicable law, any disputes, legal claims, proceedings, or enforcement actions arising out of or relating to FruitAM services, platform usage, operational activities, subscription services, or these Terms may be subject to the jurisdiction of competent courts and lawful authorities located within India.
FruitAM reserves the right to seek injunctive relief, operational protection measures, infrastructure defense actions, or lawful enforcement remedies where necessary to protect platform security, operational continuity, infrastructure integrity, intellectual property rights, customer safety, or lawful business interests.
Customers acknowledge that continued use of FruitAM services following updates, modifications, operational improvements, infrastructure changes, or policy revisions may constitute acceptance of revised Terms & Conditions where legally applicable.
FruitAM continuously reviews operational policies, legal compliance procedures, dispute handling workflows, enforcement mechanisms, and infrastructure protections to maintain lawful, secure, and commercially reliable platform operations.
Terms & Conditions — Section 17
Changes to Terms, Operational Policies & Service Modifications
FruitAM reserves the right to update, revise, modify, expand, replace, suspend, or discontinue any portion of these Terms & Conditions, operational policies, subscription structures, delivery workflows, pricing models, platform functionality, infrastructure systems, or service offerings at any time where commercially reasonable or operationally necessary.
Such changes may occur due to operational improvements, infrastructure upgrades, legal compliance requirements, fraud prevention measures, security enhancements, business restructuring, technical developments, regulatory obligations, or evolving platform functionality.
FruitAM may modify aspects of the platform including subscription plans, delivery schedules, pricing structures, payment workflows, operational policies, routing systems, automation tools, customer account functionality, or service availability without guaranteeing permanent continuity of any specific feature or operational process.
Updated Terms or operational policies may become effective immediately upon publication unless otherwise stated within the updated documentation or operational notice.
Customers are encouraged to periodically review FruitAM legal pages, operational policies, platform notices, and customer communications in order to remain informed regarding current service terms, operational procedures, customer responsibilities, and platform rules.
Continued use of FruitAM services following policy updates, infrastructure changes, operational modifications, or revised Terms may constitute acknowledgment and acceptance of such revisions where legally applicable.
FruitAM reserves the right to issue operational notices, service announcements, security alerts, maintenance communications, billing notifications, or policy updates through authorized communication channels including the platform interface, email communications, SMS notifications, operational dashboards, or other lawful customer communication methods.
Customers who do not agree with revised Terms or operational modifications may discontinue use of FruitAM services subject to applicable subscription obligations, pending operational activities, unresolved payments, cancellation procedures, and lawful compliance requirements.
FruitAM continuously reviews operational workflows, infrastructure systems, platform policies, subscription models, delivery procedures, customer experience systems, and security safeguards in order to maintain commercially reliable, secure, scalable, and legally compliant platform operations.
Terms & Conditions — Section 18
General Provisions & Entire Agreement
These Terms & Conditions, together with the Privacy Policy, Refund Policy, Cancellation Policy, Delivery Policy, operational guidelines, platform notices, and related legal documents published by FruitAM, constitute the complete and entire agreement between FruitAM and customers relating to platform usage, subscription services, operational interactions, delivery coordination, and customer responsibilities.
Any failure by FruitAM to enforce any provision, operational rule, policy requirement, or contractual right under these Terms shall not be interpreted as a waiver of such rights or enforcement authority.
If any provision of these Terms is determined to be invalid, unlawful, unenforceable, or inconsistent with applicable laws by a competent authority or court, the remaining portions shall continue to remain valid and enforceable to the maximum extent permitted under law.
FruitAM reserves the right to assign, transfer, restructure, delegate, or reorganize operational responsibilities, infrastructure systems, business operations, service arrangements, or platform assets where commercially reasonable and legally permitted.
Customers may not assign, transfer, sublicense, commercially exploit, or delegate their rights or obligations under these Terms without prior written authorization from FruitAM.
FruitAM may rely upon operational records, infrastructure logs, communication histories, delivery records, billing references, technical monitoring systems, and authentication records as evidence for operational review, dispute handling, fraud prevention, compliance obligations, or lawful enforcement procedures.
Headings, section titles, formatting structures, or organizational labels used within these Terms are included for convenience and readability only and do not independently alter the meaning or legal interpretation of any provision.
FruitAM reserves the right to implement additional operational rules, infrastructure safeguards, delivery procedures, fraud prevention measures, account verification requirements, or security protocols where necessary to maintain lawful, secure, and commercially reliable platform operations.
Customers acknowledge that the platform may evolve over time through infrastructure improvements, automation systems, operational scaling, technological upgrades, delivery optimization systems, and expanded service offerings.
FruitAM continuously reviews operational governance frameworks, infrastructure protections, legal compliance procedures, customer policies, and platform safeguards to maintain stable, scalable, secure, and commercially responsible service operations.
Terms & Conditions — Section 19
Force Majeure & Events Beyond Operational Control
FruitAM shall not be held responsible for delays, interruptions, failures, service disruptions, delivery issues, operational limitations, data loss events, infrastructure instability, or inability to perform services caused directly or indirectly by circumstances beyond reasonable operational control.
Such events may include natural disasters, floods, earthquakes, severe weather conditions, fires, public health emergencies, epidemics, pandemics, internet outages, power failures, cloud infrastructure disruptions, payment gateway failures, cybersecurity attacks, distributed denial-of-service attacks (DDoS), telecommunications failures, transportation disruptions, labor shortages, supply chain interruptions, governmental restrictions, regulatory actions, civil disturbances, acts of war, terrorism, technical system failures, or malicious third-party activities.
During such extraordinary situations, FruitAM reserves the right to temporarily suspend, delay, modify, prioritize, restrict, or discontinue certain platform services, subscription operations, delivery workflows, payment systems, routing functionality, or customer support processes where necessary to protect infrastructure stability, customer information, operational continuity, staff safety, or lawful business operations.
Customers acknowledge that emergency conditions or infrastructure failures may impact delivery schedules, operational timelines, customer support response speeds, subscription continuity, communication systems, inventory availability, or technical platform functionality.
FruitAM will attempt commercially reasonable efforts to restore affected operations, strengthen infrastructure resilience, recover operational stability, and resume normal service functionality as soon as operationally practical following such disruptions.
Nothing within these Terms shall require FruitAM to continue operations where extraordinary circumstances create unsafe, unlawful, commercially impractical, or technically impossible operating conditions.
FruitAM continuously improves infrastructure recovery systems, operational contingency planning, cybersecurity safeguards, disaster recovery workflows, and operational resilience procedures to strengthen long-term platform reliability and service continuity.
Terms & Conditions — Section 20
Customer Support, Communications & Operational Notifications
FruitAM may communicate with customers through platform notifications, SMS messages, phone calls, email communications, operational dashboards, WhatsApp communications where authorized, or other lawful communication channels necessary for operational coordination and customer support.
By using FruitAM services, customers consent to receiving operational communications relating to subscriptions, delivery schedules, payment confirmations, account verification, security alerts, service updates, operational notices, customer support interactions, and policy-related communications.
Operational communications may include:
* Delivery confirmations
* OTP verification messages
* Payment reminders
* Subscription status updates
* Delivery delay notifications
* Service interruption alerts
* Refund or billing updates
* Security-related warnings
* Policy update notices
* Customer support follow-ups
Customers are responsible for ensuring that contact information linked to their accounts remains accurate, active, and accessible for operational communication purposes.
FruitAM shall not be responsible for missed operational notifications resulting from incorrect phone numbers, inactive communication channels, blocked notifications, customer device limitations, spam filtering systems, telecommunications failures, or customer-side technical issues.
Customers acknowledge that operational support response timelines may vary depending on delivery load, technical issues, infrastructure availability, security investigations, fraud reviews, holidays, or operational demand.
FruitAM reserves the right to record, preserve, review, or monitor customer support interactions, operational communication histories, complaint records, and customer service activities for operational quality control, fraud prevention, training purposes, compliance obligations, dispute handling, and infrastructure security.
Customers may not misuse support systems, harass operational personnel, submit fraudulent complaints, abuse communication channels, or intentionally disrupt customer support operations.
FruitAM reserves the right to restrict, investigate, or suspend communication access where abusive, threatening, fraudulent, unlawful, or operationally harmful behavior is detected.
Operational support provided by FruitAM does not constitute legal advice, medical advice, financial advice, or professional regulatory guidance unless explicitly stated otherwise through authorized channels.
FruitAM continuously improves customer communication systems, operational support workflows, infrastructure monitoring procedures, and service coordination systems to maintain commercially reasonable customer assistance and operational reliability.
Terms & Conditions — Section 21
Final Acknowledgement & Acceptance of Terms
By accessing, browsing, registering, subscribing to, or using FruitAM services in any manner, customers acknowledge that they have read, understood, and agreed to comply with these Terms & Conditions, along with all related operational policies, privacy policies, delivery procedures, refund policies, cancellation policies, and applicable platform guidelines.
Customers acknowledge that FruitAM operates through technology systems, operational infrastructure, delivery coordination workflows, payment processing systems, cloud-based services, automation tools, and third-party integrations necessary for lawful and commercially reasonable platform operations.
Continued use of FruitAM services constitutes acceptance of all current operational rules, platform procedures, customer responsibilities, delivery limitations, payment conditions, security practices, and infrastructure safeguards described within these Terms.
Customers further acknowledge that:
FruitAM may modify operational procedures, update subscription systems, improve infrastructure protections, revise delivery workflows, enhance fraud prevention mechanisms, strengthen security systems, adjust pricing structures, and expand or restrict platform functionality where commercially reasonable or legally necessary.
No online platform, internet-based service, cloud infrastructure environment, delivery operation, or digital system can guarantee absolute uninterrupted operation, perfect delivery accuracy, permanent infrastructure stability, or complete immunity from cybersecurity threats or technical disruptions.
Customers agree to use FruitAM services responsibly, lawfully, and in a manner that does not interfere with platform integrity, operational stability, delivery personnel, infrastructure security, customer safety, or lawful business operations.
FruitAM reserves all rights necessary to protect:
* Platform infrastructure
* Customer information
* Operational systems
* Delivery workflows
* Subscription operations
* Intellectual property
* Fraud prevention mechanisms
* Commercial business interests
* Operational continuity
* Infrastructure security
Customers who do not agree with these Terms or any future revisions should discontinue use of FruitAM services immediately.
FruitAM continuously reviews operational governance systems, infrastructure safeguards, customer protection measures, legal compliance procedures, security frameworks, delivery coordination systems, and platform operations in order to maintain commercially reliable, secure, scalable, and professionally managed service operations.